General Terms & Conditions of Sale

Unless expressly stated otherwise, quotations issued by Luxci are valid for thirty (30) calendar days from the date of issue. Quotations are based on the technical information, drawings, dimensions and specifications provided by the Buyer at the time of the request. Any discrepancy discovered afterwards may lead to a revision of scope, price and lead time.

Illustrations, dimensions, weights, colours, finishes and photometric values shown in catalogues, on the website, in the portal or on any technical document are given for information purposes and are not binding. Luxci reserves the right to make minor modifications resulting from continuous product improvement.

An order becomes binding upon written confirmation by Luxci, or upon the start of production, whichever occurs first. Custom orders, made-to-measure luminaires and special finishes are non-cancellable and non-refundable once production has started.

Any modification to a confirmed order requested by the Buyer is subject to Luxci's prior written agreement and may result in an adjustment of price, lead time and delivery terms.

Prices are expressed in Euro (EUR), exclusive of value-added tax (VAT), duties, eco-fees, transport, insurance, installation and commissioning, unless expressly stated otherwise on the quotation. Applicable taxes and fees are added on the invoice at the rate in force on the date of invoicing.

Luxci reserves the right to revise prices prior to production in the event of documented material changes in the cost of raw materials, energy, components or transport, or in the event of fluctuations in exchange rates exceeding 5% between the date of the quotation and the date of order confirmation.

Unless otherwise agreed in writing, deliveries are made Ex Works Luxci warehouse (Incoterms® 2020). Risk of loss or damage passes to the Buyer upon collection or upon handover to the first carrier. Any specific transport, insurance, on-site unloading or installation service must be requested in writing and is invoiced separately.

Delivery dates communicated by Luxci are indicative and reasonable-effort estimates. Luxci is not liable for delays caused by suppliers, transport carriers, customs authorities, force majeure, or by the Buyer's failure to provide required information, approvals, access or payment. A delay in delivery does not entitle the Buyer to cancel the order, refuse the goods, or claim damages, unless expressly agreed in writing.

Unless another schedule is stated on the quotation or the invoice, invoices are payable net thirty (30) days from the date of invoice, in Euro, without discount, set-off or deduction, to the bank account indicated by Luxci.

For custom, made-to-measure or high-value orders, Luxci may require a down payment of up to fifty percent (50%) at the time of order confirmation, and the balance prior to shipment.

In the event of late payment, and without prior notice being required, statutory interest under the Belgian Act of 2 August 2002 on combating late payment in commercial transactions shall accrue on the outstanding amount, together with a fixed indemnity for collection costs equal to ten percent (10%) of the outstanding amount, with a minimum of one hundred and twenty-five euro (€125), without prejudice to Luxci's right to claim additional damages.

Non-payment of any invoice on its due date renders all other invoices immediately due and payable, regardless of their stated term, and entitles Luxci to suspend all further deliveries and services until full payment is received.

Delivered goods remain the exclusive property of Luxci until full and definitive payment of the invoiced amount, including principal, interest, indemnities and costs. Until such payment, the Buyer may not sell, pledge, encumber or otherwise dispose of the goods, and must store them separately, clearly identified as belonging to Luxci. The Buyer bears all risks associated with the goods from the moment of delivery.

In the event of non-payment, Luxci may reclaim the goods without prior judicial authorisation, at the Buyer's cost and risk. Any advance payments received by Luxci remain acquired as compensation for the depreciation of the goods and administrative costs.

The Buyer must inspect the goods immediately upon delivery. Visible defects, missing items or transport damage must be noted on the delivery note and confirmed in writing to Luxci within eight (8) calendar days of delivery, failing which the goods are deemed accepted.

Hidden defects must be reported in writing within eight (8) calendar days of their discovery, and no later than the expiry of the applicable warranty period (see the Warranty & Liability notice). A complaint does not entitle the Buyer to suspend payment.

Goods may only be returned with the prior written consent of Luxci. Custom, made-to-order and installed products cannot be returned. Standard products in original, unopened packaging may, at Luxci's discretion, be returned within thirty (30) days of delivery subject to a restocking fee of up to twenty-five percent (25%).

Unless expressly included in the quotation, installation, electrical connection, commissioning and integration into third-party control systems are the responsibility of the Buyer or its appointed installer. Installation must be carried out by qualified professionals in accordance with the product datasheet, wiring diagram, applicable electrical codes (including AREI/RGIE in Belgium) and any national or local regulations.

Luxci is not liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including acts of God, war, civil unrest, embargoes, acts of civil or military authorities, epidemics, pandemics, strikes, lock-outs, shortages of raw materials, components or transport, energy interruptions, cyber-attacks, or the failure of suppliers or subcontractors to perform. In such cases, Luxci may suspend its performance for the duration of the event, or terminate the contract without liability if the event persists for more than three (3) months.

In the event of a material breach by the Buyer that is not remedied within fifteen (15) days of a written notice, or in the event of the Buyer's insolvency, bankruptcy, judicial reorganisation or manifest deterioration of creditworthiness, Luxci may, without judicial intervention, terminate the contract with immediate effect, suspend further deliveries, demand immediate payment of all outstanding invoices, and claim damages.

Quotations, technical drawings, prices, discount structures and all non-public commercial or technical information exchanged in the context of a Luxci offer are confidential and may not be disclosed to any third party without Luxci's prior written consent, except to the Buyer's employees and professional advisors on a strict need-to-know basis.

The personal data provided by the Buyer is processed by Luxci in accordance with its Privacy & Cookies notice.

If any provision of these Conditions is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

These Conditions and any contract to which they apply are governed exclusively by Belgian law. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded. Any dispute shall be submitted to the exclusive jurisdiction of the courts of the judicial district of Antwerp, Belgium, without prejudice to Luxci's right to bring proceedings before the courts of the Buyer's registered office.